Garmin Outage Leaves Users Unable to Sync Runs Via Garmin Connect

Garmin reportedly hit by ransomware

Garmin mobile app, website hit by prolonged outage

Also per ZDNet, iThome, a Taiwanese tech news source, shared an internal memo that Garmin's IT staff sent its Taiwan factories, announcing two days of maintenance, planned for Friday and Saturday, July 24 and 25.

"An outage usually is measured in minutes", said Gaetani, who is 55 and started using a Garmin device a year ago to track his heart after being diagnosed with an irregular heartbeat.

It added: "We are working to restore our systems as quickly as possible and apologize for the inconvenience".

Smartwatch maker Garmin has suffered a cyber attack that has knocked its mobile app out of service and caused an outage at its call centres.

Pilots told the news outlet that they were unable to download the up-to-date version of Garmin's aviation database on their navigational systems, required as an FAA requirement.

ZDNet reported that after the incident began early on Thursday, "several Garmin employees took to social media to share details about the attack, all calling it a ransomware attack".

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Additionally, the site stated that Garmin has "no indication" that the outage affected "data, including activity, payment or other personal information". Some internet ne'er-do-wells also threaten to leak confidential information if their demands are not met. Garmin holds vast amounts of sensitive health data that customers would certainly not want exposed.

The Garmin Pilot app also was offline during the entire day, affecting several pilots that rely on the software to schedule and plan flights. So Garmin can't now receive calls, emails, or online chats.

No, it's not just you.

There are unconfirmed reports that the attack may have involved WastedLocker ransomware, a form of ransomware linked to hacking group Evil Corp. Massimo Gaetani, an entrepreneur in Cambridge, England, said he was disappointed the company wasn't updating users after its initial tweets on Thursday.

The US company shut down services including the official Garmin website and all customer services, including phone lines, online chat and email. This further fuelled the speculations that a ransomware attack was the reason behind the lengthy outage of Garmin services.

As of now, it isn't clear whether users should be anxious about their personal data.

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