But now the refund policy simply says, "Refunds are available if your event is canceled". The policy now only covers a refund on events that were straight-up cancelled.
Furthermore, Ticketmaster is advising fans who are unable to attend a rescheduled show to sell their tickets via the Tickemaster resale marketplace.
Ticketmaster said its standard practice is that clients using their platform hold the cash from their ticket sales and retain the ability to set individual policies for their postponed or rescheduled events. Originally, the ticket broker was offering complete refunds for canceled events.
As reported by Digital Music News, Ticketmaster - the world's largest ticket seller - posted Friday that it is no longer offering refunds for shows that have been postponed, even if the ticket holder can not attend the new date or if a new date has not be scheduled (as most haven't). If the show isn't happening on the date you purchased, you may not be available on the future date and should be able to get your money back.
Meanwhile, the forecast for rescheduling concerts appears more dismal than ever: in a New York Times Magazine roundtable discussion posted Friday, bioethicist Zeke Emanuel said live music events would likely be the last activity to return.
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While customers are understandably upset with the big names' policy shifts, smaller ticketing sites are exactly forking over the dough.
Stadiums across the country are empty because of the coronavirus pandemic and now ticket holders are demanding refunds because of stay at home orders.
Ticketmaster admits to changing the language on their website but says that the policy has always been the same. If event organizers are offering refunds the link will be posted on your Ticketmaster account.
In a four week period, more than 17 million Americans have been forced to file for unemployment due to the economic shutdown caused in response to the coronavirus pandemic, including a major blow to the billion-dollar concert and live event industry.
"As of today, over 11,000 events, including over 4,000 postponed sports, concerts and arts events, have already authorized refunds".