Recall of 11,000 washing machines in Ireland due to fire safety risks

Media playback is unsupported on your device                  Media caption Whirlpool boss apologises for recalling machines at Christmas

Media playback is unsupported on your device Media caption Whirlpool boss apologises for recalling machines at Christmas

It comes a day after the company recalled half a million washing machines sold under the Hotpoint and Indesit brands in the United Kingdom that are at risk of catching fire.

These products, which have been sold for more than five years, have problems with their door locking systems - they can catch fire due to overheating during the washing process.

The news comes only months after Whirlpool pulled a similar number of dryers due to another fire risk due to a fault that allows fluff from clothes to reach heating elements.

Consumers can check if their washing machine is affected by visiting https://washingmachinerecall.whirlpool.co.uk.

The manufacturer has advised those with a machine on the list to unplug it and stop using it immediately. However, the online model checking tool was not working in the early afternoon, triggering a deluge of complaints from consumers on social media.

"If nevertheless you do choose to use your appliance, you should only use cold water cycles of 20C or lower, as this significantly reduces the risk".

Its vice president Jeff Noel apologised "for the inconvenience this may cause our customers, particularly over the Christmas period, but we hope people will understand".

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The recall, which will be rolled out by Whirlpool at "full speed" next month, will entitle affected customers to either a full replacement or a complete fix.

Customers can also contact Whirlpool's freephone hotline, 0800 316 1442 where an adviser will guide you on what to do next.

He added: "This is an issue we inherited from buying Indesit Company, but as the new owner, it is our responsibility to keep our customers safe".

The company acted after being criticised for resisting demands for a full recall and instead carrying out a lengthy "safety campaign" that saw 1.7 million products modified instead. The Office for Product Safety and Standards will closely monitor Whirlpool to ensure the recall is carried out successfully.

That earlier recall related to certain models of Hotpoint, Indesit, Creda, Swan and Proline dryers built between 2004 and 2015. Old machines will be removed, and replacements installed, at no cost to the consumer.

It is the second time this year the firm has had to recall more than 500,000 goods after a similar issue with its tumble dryers.

One customer described the Whirlpool website and call centre as a "shambles".

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